Return & Refund Policy

At Fancy Supplies, we strive to ensure you are satisfied with your purchase. If you need to return a product, please review the following guidelines which are designed to be fair to our customers while protecting our business under U.S. law:

• Return Window & Condition: Most regularly stocked items can be returned within 30 days of receiving your order, provided the merchandise is unused, undamaged, and in its original packaging. Items that have been used, assembled, or modified in any way cannot be returned, as they must remain in resalable condition.

• Non-Returnable Items: Certain product categories are not eligible for return. We cannot accept returns on consumable products (e.g. food items, beverages, or other items meant to be used up) in order to ensure they remain safe, untampered, and have adequate shelf life. Likewise, custom-made or personalized products are non-returnable. Additionally, some special-order items or products shipped directly from a manufacturer (“drop ship” items) may not be returnable, or may only be returnable under specific conditions. These exceptions will be clearly indicated at the time of purchase. If you are unsure whether an item is returnable, please contact us for clarification.

• Return Authorization for Special Orders: Any return request for a Special Order item or Drop Ship product must be arranged through our Customer Solutions team. These returns often require special authorization, and our team will guide you through the process for any manufacturer-shipped or custom items. Please do not attempt to return such items without contacting us first.

• Restocking Fees: All returns (except in cases of our error or product defect) will incur a restocking fee to cover the cost of processing items back into inventory. The restocking fee is 20% of the item's price for products. This fee will be deducted from your refund or credit. We set this tiered fee to account for the additional handling required for residential deliveries.

• Refund Method: If your return is approved, we will issue a refund after we receive and inspect the returned items. Refunds will generally be credited to your original payment method. Please note that original shipping/delivery charges paid at checkout are non-refundable. If you paid by an alternative method (such as wire transfer, check, ACH, or a leasing agreement), or if for any reason we cannot refund to the original payment account (for example, if a credit card used has since been closed), we will issue your refund as an account credit (store credit) for use on future purchases. This ensures you still receive the full entitled amount even if the original payment method is unavailable.

• Return Shipping Costs: Customers are responsible for the cost of return shipping on all returns, except when the return is due to an error on our part or a defective product. You must arrange and pay for sending the item back to us (we will provide you with the return address and any necessary instructions). If you are returning an item from outside the United States (in the rare case we accommodated an international order), you would also be responsible for any brokerage fees, duties, or taxes associated with the return shipment. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot be responsible for packages lost or damaged in transit during a return.

• Inspection and Refund Timing: Once your returned item arrives at our facility, we will inspect it to ensure it meets the above conditions (unused, intact, in original packaging). If the return is approved, we will process your refund or credit promptly. Please allow a reasonable time for the refund to appear. Credit card refunds may take 5–10 business days to post to your account, depending on your bank’s processing times (store credits are usually available sooner). We will notify you via email when your return has been received and processed.

• Damage or Missing Item Claims: If your order arrived with any damage, defects, or missing components, please contact us within 3 days of delivery to report the issue. Timely reporting ensures we can assist you effectively. We may request photographs or additional information about the damage/issue to help resolve the problem. In cases of verified damage or error on our part, we will work with you to provide a replacement, exchange, or refund at no additional cost. (Note: This policy is separate from our standard returns of undamaged goods; damaged/incorrect goods claims will be handled with priority and without any restocking fees or return shipping costs to you.)

• Other Notes: All returns must be authorized and should include any provided return authorization (RA) number or paperwork, if we issue one, to ensure proper processing. Returns that arrive without prior authorization or that do not meet the above criteria may be refused or subject to additional fees. We reserve the right to refuse a return if the item returned is found to be ineligible (for instance, used or missing parts) or to adjust the refund amount if the product is received in a condition different from what was agreed. Our return policy is designed to be compliant with applicable U.S. laws and regulations and to be consistent with industry standards.

By following these return guidelines, we can process your return smoothly and ensure a fair outcome for both you and our business. If you have any questions about our Return Policy, please reach out to Fancy Supplies Customer Support for assistance. We are here to help.